As owners, we accept fully the responsibility of providing our guests with total satisfaction. If you’re not happy, we’re not happy.
That’s it: NO fine print, NO weasel language.
Our #1 job is to monitor the very high customer service standards that have been a long tradition at Scott Lake Lodge. Over the past 20 years a culture of quality customer service has developed in the staff of thirty dedicated Canadians who love the north as dearly as hockey. With unequaled staff retention, that attitude and team spirit makes our jobs easy. We have an exceptionally well-trained and motivated group of professionals, not college kids on summer vacation.
The presence of owners at the lodge does make Scott a bit different from most fishing lodges where the owners are either some distant corporate entity, a holding company maybe, or long absent private owners; places where the on-site managers often don’t really care if customers have a great trip or not. We take a different view of ownership. Owners, we believe, need to be present and involved. We are.
From the minute you touch our dock at Scott until you are safely back to Edmonton, we guarantee that you will be in good hands—ours.
We like to say at Scott
From owner to General Manager to department heads to the dock hand, we will not retreat from our commitment to give you the very best fishing trip imaginable.